Walgreens announced this month an expansion of its mobile app to offer MDLive’s telehealth services to users in 20 additional states, now totaling 25, as well as the launch of an updated telehealth experience within the app to provide better functionality and integration. Patients now have access to MDLIVE telehealth services through the Walgreens mobile app in Alabama, Arizona, California, Colorado, Connecticut, Florida, Indiana, Illinois, Iowa, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Virginia, Washington, and Wisconsin.
“Walgreens provides convenient and connected services for our customers, and we are thrilled to be advancing our digital experience to provide patients with more choices when it comes to accessing care,” said Adam Pellegrini, Walgreens divisional vice president of digital health. “We have seen that telehealth solutions play an important role in helping to improve patient outcomes, and we will continue to work to evolve our offerings to ensure our patients can choose what’s most convenient for them whether that’s live doctor consultations, digitally chatting with a pharmacist, or visiting a Healthcare Clinic.”
The platform was launched in December 2014 through the Walgreens mobile app in California and Michigan. In June, the company announced expansion to Colorado, Illinois, and Washington. The mobile app provides 24/7 access to MDLIVE’s network of U.S. board-certified doctors. With the improved seamless experience, it is no longer necessary to install and launch the MDLIVE app separately to continue the session. The company also announced the launch of the Walgreens Connect app, which allows Balance Rewards members to pair their premium-brand blood glucose meter or blood pressure wrist monitor, sync their data, and earn points for taking daily measurements. The data is transmitted to the cloud through a platform and mobile solution from Qualcomm Life’s 2net business. More than 90 percent of active members use a connected device.
Walgreens operates 8,173 drugstores nationwide. Its parent company announced last month plans to buy competitor Rite Aid. That transaction is expected to close in the second half of 2016, subject to federal regulatory approval.